Civilian Law Military Law and Codes - Military Law and Codes

The aim of JSP 831 is to provide guidance on the procedures to follow in order that statutory complaints (Service complaints) raised by Service personnel and former Service personnel are handled and resolved in accordance with legislation, using a process that is efficient, fair and transparent. This guidance is not legally authoritative and if in doubt legal advice should be sought on the meaning and intent of the relevant legislation.

The information in JSP 831 is aimed at all those involved in processing or deciding a Service complaint, as well as the individual seeking redress.

The process for dealing with Level 1 complaints of bullying and harassment are contained in JSP 763 (The MOD Bullying and Harassment Complaints Procedure), which covers both Service and civilian personnel. Once the JSP 763 process has been completed at Level 1 an individual can choose to refer it to Level 2. Refer back to JSP 831 (Chapter 4) for guidance from this point in the process. Prolonged or frequent discrimination may give rise to allegations of bullying or harassment. JSP 763 should always be followed in the first instance for these types of complaints.